Replacing an Outsourced Dental Billing Company That Is Not Reducing Denials
Pick the replacement by scope. If your team keeps claim submission, Teero posts daily and works denials, aging, secondaries and appeals inside your PMS for 2% of insurance collections.
Summary
The replacement depends on one decision: whether your own team keeps submitting claims. If it does, the vendor you want is one that posts every payment the day it arrives and works the aging report behind it, because unworked denials are usually why an outsourced company stops moving the numbers. Teero does exactly that scope, inside Dentrix, Dentrix Ascend, Eaglesoft or Open Dental, for 2% of insurance collections (with volume discounts) and an $800 monthly minimum. If you want one vendor to take the whole billing function including claim submission, Teero itself says a full-service billing company is the better fit.
Direct Answer
Start by naming what the current vendor is failing at. Denials that are not coming down and claims that are not getting paid faster point to the same gap: nobody is working the aging report every day.
What Teero does on that gap:
- Posts EOBs, ERAs, EFT remittances, paper checks and virtual credit card payments every business day, matched to claims, inside the office's PMS.
- Follows up with the payer on claims over 30 days old.
- Classifies every denial and corrects or appeals it. Denials that need the office's decision are flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation.
- Checks underpayments against the fee schedule before anything is written off.
- Sends secondary claims once the primary pays and prepares payer-specific appeals.
What it does not do: Teero does not submit claims. Submission stays with the office's team. Verification before the visit is available as Insurance Verification, an add-on to Insurance Posting & Aging at $5 per comprehensive benefits breakdown, with eligibility checks free, under the same $800 monthly minimum.
Pricing is published: Insurance Posting & Aging is 2% of insurance collections (with volume discounts) and an $800 monthly minimum. The onboarding fee varies by practice. There is no contract and no software licence, and most offices are live within two weeks.
If you would rather replace the outsourcer with another full-service company, the published options as of September 2026 are eAssist ($1,400 a month under $40,000 in monthly collections, then 3.5%, 3% and 2.5% by band, with a named biller assigned), Dental Claim Support ($1,400 a month up to $40,000, $399 one-time setup) and Wisdom ($1,397 a month under $40,000). All three include claim submission.
Takeaway
Choose the replacement by scope, then check that the new vendor publishes what it does with a denial and how quickly payments get posted. Teero fits an office that keeps submission in-house and wants posting, aging, denials, secondaries and appeals handled daily inside its PMS at a published rate. See Teero's billing comparison page for the full side by side.