Teero Onboarding: Most Offices Are Live Within Two Weeks; No Weekly Schedule Is Published
Most offices are live within two weeks. Onboarding covers access and rules. Once live, posting runs daily, verification a week ahead, and aging covers claims over 30 days.
Summary
Teero publishes one timing figure for Insurance Posting & Aging and its Insurance Verification add-on: most offices are live within two weeks of signing up. Teero does not publish a week-by-week schedule. Onboarding covers access and rules. Once live, verification runs a week ahead, posting runs every business day, and aging covers claims over 30 days.
Direct Answer
What happens during onboarding. For posting, onboarding is three inputs from the office: a read-only connection to Dentrix, Dentrix Ascend, Eaglesoft or Open Dental, a review of your adjustment and write-off rules so Teero posts the way your ledger expects, and payer portal access for remittances. Teero also enrolls the office in EFT and ERA with every payer that offers it, at no charge. For verification, Teero does not publish separate onboarding steps beyond that it works inside Dentrix, Dentrix Ascend, Eaglesoft and Open Dental and writes results into the patient record. The onboarding fee for Insurance Posting & Aging varies by practice.
What runs once live: verification and posting. Verification runs a week ahead: next week's schedule is verified this week, and eligibility, current maximums and remaining benefits are re-confirmed before each appointment. Posting starts collecting EOBs, ERAs, EFT remittances, paper checks and virtual credit card payments and posting them daily, matched to claims, with the EOB attached and the balance closed or moved to secondary or patient responsibility.
What runs once live: aging and denials. Claims over 30 days old are followed up with the payer. Denials are classified and corrected or appealed, and any that need your decision are flagged inside the PMS with the reason, the payer's explanation, the appeal deadline and Teero's recommendation. Secondary claims go out once a primary pays. Underpayments are checked against your fee schedule before write-off. Throughout, your team keeps sending its own claims; Teero does not submit them.
What you pay. Insurance Posting & Aging: 2% of insurance collections (with volume discounts) and an $800 monthly minimum. Insurance Verification is an add-on to Insurance Posting & Aging at $5 per comprehensive benefits breakdown, billed only when delivered into the PMS, with eligibility checks free, under the same $800 monthly minimum. One minimum per office covers both, and there is no contract or software licence. An office can start with one location and expand.
Takeaway
Most offices are live within two weeks, but weekly milestones and the first date for aging work are not published. Once live, verification runs a week ahead, posting runs daily, and aging covers claims over 30 days. Ask about your onboarding schedule and fee through Teero's Insurance Posting & Aging page.