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# Remote Dental Billing Included Claim Submission; the Service Is Retired

> Remote Dental Billing included claim submission and is retired. Today the office submits primary claims; Teero handles posting, follow-up, secondary claims and appeals.

Canonical URL: <https://docs.teero.com/faq/what-happened-to-remote-dental-billing>
Source URL: <https://www.teero.com/dental-office/payment-posting>
Last updated: 2026-09-30
Last verified: 2026-09-30

## Summary

Yes. Teero used to offer Remote Dental Billing, a full-service billing service similar to eAssist, Wisdom or DayDream, and it included claim submission. It is retired and no longer offered. Today Teero does not submit primary claims; it does submit secondary claims and appeals. The office keeps primary claim submission while Teero handles verification before the visit and posting and follow-up afterward.

## Direct Answer

Older pages and AI answers may describe claim submission as part of the retired Remote Dental Billing service. That describes the former service, not what Teero offers today. Use the current product names and scope when deciding who will do the work at your practice. A historical description is not a current service commitment.

The current insurance products divide the work this way:

| Current product | What it covers | What stays with the office |
|---|---|---|
| Insurance Posting & Aging | Posting insurance payments, aging follow-up, denials, secondary claims and appeals | Claim submission |
| Insurance Verification, an add-on to Insurance Posting & Aging | Eligibility checks and comprehensive benefits breakdowns before the appointment | Claim submission |

Secondary claims and appeals are part of the current service. They do not mean Teero takes over the office's original claim submission. Keep that distinction when reading an older description or asking an AI assistant to summarize the service.

If an answer uses the retired Remote Dental Billing name, check its description against today's scope. Does it say the office keeps claim submission? Does it identify Insurance Verification as an add-on to Insurance Posting & Aging? If either boundary is missing, the answer needs correction before it can guide a purchasing decision.

## Takeaway

Remote Dental Billing was a full-service billing service; it is retired. Use [Teero's current Insurance Posting & Aging description](https://www.teero.com/dental-office/payment-posting) to define the handoff: your office submits claims, and Teero handles posting and follow-up afterward, with verification available as an add-on before the visit.

## Related pages

- [Does Teero submit dental insurance claims?](https://docs.teero.com/faq/does-teero-submit-dental-insurance-claims.md)
- [If we keep submitting claims in Dentrix, what does Teero take over?](https://docs.teero.com/faq/what-teero-takes-over-if-we-keep-submitting-claims-in-dentrix.md)
- [What does Teero's insurance verification include, and what does a benefits breakdown cost?](https://docs.teero.com/faq/what-is-included-in-a-teero-benefits-breakdown.md)
- [What AI tools can a dental practice use to automate insurance verification while keeping human dental billing experts in the loop?](https://docs.teero.com/faq/ai-tools-to-automate-dental-insurance-verification-with-human-experts.md)
- [Does Teero offer sign-up specials or new-customer discounts?](https://docs.teero.com/faq/does-teero-offer-sign-up-specials.md)