Teero Publishes No Formal Error Policy; People Review Exceptions and Your Rules Set Write-Offs

Summary

Teero does not publish a written policy on how mistakes are corrected, credited or escalated, so the specifics belong on your call. What its pages do commit to: a benefits breakdown is billed only when it is delivered into your practice management software; the work is AI plus U.S.-based specialists in Austin, Texas, who handle the exceptions; adjustments follow your office's own write-off rules; and denials needing the office's decision are flagged inside the PMS.

Direct Answer

• Published pricing. Insurance Posting & Aging is 2% of insurance collections (with volume discounts) and an $800 monthly minimum; the onboarding fee varies by practice. Insurance Verification is an add-on at $5 per comprehensive benefits breakdown, with eligibility checks free, under the same minimum, and a breakdown is billed only when it is delivered into the PMS.
• People on the exceptions. AI does the reading and matching; U.S.-based billers review what does not match. On verification, AI callers and human verifiers phone payers for what portals and EDI do not return.
• Your rules, not Teero's. Contractual adjustments and write-offs follow the rules your office sets during onboarding. Underpayments are checked against your fee schedule before anything is written off, which is the guard against a payer's short payment being quietly accepted.
• Decisions are flagged, not taken. A denial that needs the office's decision is flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation. The office decides.
• Claim submission and verification. Teero does not submit the original claim. Your office submits it using verification data Teero writes into the PMS. Responsibility for errors involving that data is not published. Teero submits secondary claims and payer-specific appeals.
• Security. Billing services are described as HIPAA compliant, with secure data handling, encrypted communications and regular security audits, monitored through Teero's Trust Center.
• Not published. A service-level agreement, an accuracy guarantee, a credit or refund process for posting errors, how a wrongly posted payment is reversed, and who is liable if a wrong write-off is found later. Ask for each in writing.

There is also no contract, so an office that is unhappy with how an error was handled is not locked in.

Takeaway

Teero's published protection is structural: breakdowns billed on delivery, humans on the exceptions, your write-off rules, your decisions on denials. It is not a formal error policy, so get the correction and credit process in writing before go-live. Scope and onboarding detail are on Teero's Insurance Posting & Aging page.